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Welcome To New Day, New Smile.® Apparel

Customer Service

What are the payment options?

We accept Visa, Master Card, American Express, Discover, and PayPal.

 

How long does it take to receive my item(s)?

Order are shipped within 2-3 business days. The amount of time it will take to receive your order will be determined by which shipping method you choose.

 

What shipping carrier you use and how is the rate determined?

We use USPS and UPS to deliver our products. After you have placed your order, you will receive a receipt and confirmation of your order via e-mail. When the tracking number is provided by the shipping carrier, we will update your order with the tracking information.

You will receive an e-mail when your order has shipped and you will be able to view and follow the “travel status” of your order, knowing exactly when to expect its delivery.

Shipping is 100% FREE via USPS FIRST CLASS MAIL & PRIORITY MAIL ONLY (via US orders only).

Outside of USPS FIRST CLASS MAIL & PRIORITY MAIL, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Can you ship to a PO Box?

Absolutely, we can ship to a PO Box via the USPS only.

 

Do you ship to other countries other than the US?

Yes! All international orders are shipped via United States Postal Service only (USPS).

 

You will be able to see which countries we currently ship to when you reach the page to process your "Billing Information".

 

If you do not see your country on the list, please send us an e-mail at info@newdaynewsmile.com(with your country's name) and we will check with the USPS to see if we can "add your country" to our list of "international countries" we currently ship to.


Note: We do not offer free shipping on international orders.

 

What is the refund policy?

Your item must be in its original “unworn & unwashed” condition to be returned, unless there is a manufacturer defect. Original paperwork including receipt, purchase order information and original method of payment will be required to receive a refund.

Merchandise that has been worn, wash, or altered will not be accepted for return or exchange.

You must return the item within 14 days of your delivery date and you will be refunded FULL PRICE via the original method of payment. **Shipping is not refunded.**

Please click here and you can read our RETURN POLICY in full detailed.

 

What is the privacy policy?

We take your privacy SERIOUSLY and will take all measures to protect your personal information.

We only collect information that we need that is related to your order. This includes your: Billing Address, Shipping Address, and Email Address 

NewDayNewSmile.com does not store your credit card information for your security and protection.

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted to a web server. We do not store your Credit Card data.


Do you offer Group Sales?

Yes, we do! If you purchase 25 or more items you will receive a discount off the published website price.

Call us toll-free at 800.883.8953 (press option 1) to speak to a sales representative for discount information. You can also send us an e-mail at sales@newdaynewsmile.com 

 

Do you offer Wholesale Pricing?

Yes, we do! Call us toll-free at 800.883.8953 x263 (or press option 3) to speak to a representative for wholesale information. You can also send us an e-mail at wholesale@newdaynewsmile.com 

 

Do you offer color t-shirts?

At this time, we only offer white t-shirts, but will eventually expand to color t-shirts.

 

If I have a question or comment, how can I contact NewDayNewSmile.com?

You can give us a call at our toll-free number 800.883.8953 (or local number 646.200.5090) Monday - Friday 8:30 am - 5:30 pm EST, e-mail us at info@newdaynewsmile.com.